Social Resource Coordinator

Summary Minimum Starting Salary: $31.5000 per hour Background packet will be emailed after the position closes

The City Of Waco Seeks

A Social Resource Coordinator who has the capacity to coordinate services between the Waco Police Department (WPD), the community, and other social resource entities to allow access to social service resources and assist community members in addressing critical mental and behavioral health concerns. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you.

• Master's Degree Social Work, Psychology, or related field AND two (2) years experience working with acutely and severely mentally ill individuals, substance use disorder treatment, law enforcement, judicial system, OR any equivalent combination of education and experience.
• Experience with trauma assessment, crisis management, and community resources.
• Must possess a valid Texas Driver’s License.

• Texas State Board license for practice

The Social Resource Coordinator (SRC) will provide behavioral health assessment and follow‑up on calls for service to include resource linkage for high‑acu­tive behavioral health issues, chronic homelessness, substance abuse, advocacy, referrals, and related social services in coordination with Police personnel encountering citizens/residents in City of Waco communities for the Waco Police Department. The SRC will assist the Social Resource Program Supervisor as needed in reducing the number of calls for service, repeat Emergency Detention Orders, and interactions with Law Enforcement Officers.

Funding for this position is currently authorized for a two-year term. Continuation of the position beyond that period will be evaluated based on available funding.

• Supports law enforcement by assessing community members and facilitates linkage to appropriate community-based resources addressing mental and behavioral health conditions, substance use disorders, homelessness, and related social determinants of health.
• Conducts intake screenings, crisis triage, and service access facilitation; interviews consumers and maintains ongoing management of assigned HOTTAT caseload.
• Accompanies department detectives during investigative contacts to provide clinical consultation regarding mental status, decision‑making capacity, and effective communication strategies when interacting with individuals experiencing serious behavioral health concerns.
• Determines and monitors consumer eligibility for services; develops and implements treatment and service plans while maintaining an appropriate caseload of high‑acu­tive, justice‑involved individuals.
• Performs comprehensive biopsychosocial assessments and delivers supportive services including crisis intervention, clinical consultation, care coordination, resource linkage, follow‑up services, and interdisciplinary collaboration.
• Develops and maintains collaborative relationships with community providers and stakeholders, serving as a liaison to coordinate services between the Waco Police Department, community agencies, and other helping professionals.
• Prepares and maintains accurate, timely, and compliant documentation, reports, and correspondence in accordance with departmental policies, professional standards, and regulatory requirements.
• Promotes a professional and supportive work environment through active participation in training, mentoring, and professional development activities to strengthen leadership, management, clinical, and safety‑related competencies.
• Assists supervisory staff and administration with program development, research, and the expansion and implementation of social service initiatives within the Waco Police Department and in partnership with community organizations.
• Performs all duties utilizing trauma‑informed, culturally responsive practices while maintaining strict adherence to applicable privacy laws, ethical standards, and confidentiality requirements.
• Operates a City or personal vehicle to conduct residential and community site visits, transporting documents and other work‑related materials while ensuring their safe, timely, and secure delivery in accordance with City policies and procedures.

• Performs other related duties as assigned.
• Complies with all policies and standards.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work‑related issues and City information.
• Lives the City of Waco Values.