Attendance and Payments Specialist

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Waco, TX, US

2 days ago Requisition

Why work for Child Care Group ?

Founded in 1901, Child Care Group ’s (CCG) mission is to drive generational change by advancing early learning, family stability, and workforce opportunity.

Child Care Group  offers a generous benefits package including Paid Parental Leave, (13) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE – Lead with a servant’s heart

PROFESSIONALISM – Perform our best every day

INTEGRITY – Do what is right

RESPECT – Treat each other the way we wish to be treated

TEAMWORK – Communicate and collaborate to achieve our goals

Child Care Assistance, a program of Child Care Group  manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. This 2

GEN approach works toward our vision of Children do better when their parents do better, When families thrive, our community succeed.

Reviews and reconciles attendance information submitted by parents and child care providers. Submits attendance for payment to child care providers. Monitors the customer service line and assists customers. Acts as the Providers representative in resolving payment issues within Child Care Assistance (CCA). Identifies attendance system issues for follow up by staff.

Customer Service
:
Assists customers via phone, email, and in person in a prompt, courteous and professional manner. Provides technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments. Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.

Attendance System Review: Reviews state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues. Contacts parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.

Data Entry/Attendance Tracking :
Reconciles attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revises attendance information in the state system according to guidelines. Finalizes and confirms attendance information for payment.

Research/Review: Researches child care provider payment issues and makes necessary documentation in case management and state systems. Provides feedback to other staff on claim entry errors.

Resolve Errors: Contacts child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues.

Supervision Given :
None

File paperwork and forms accurately and in a timely manner.

Prepare reports as requested

Performs other duties as assigned

Education: High School Diploma or GED required. Some college preferred.

Must demonstrate ability to handle multiple tasks concurrently and prioritize work.

• Must possess excellent communication skills and ability to work effectively with all levels of people.
• Proficiency in use of computer, word processing software (Word), and email (Outlook) required.
• Must be able to demonstrate these abilities by completing skills tests.
• Ability to work well under pressure and meet deadlines required.
• Must be able to function as a team member.
• Prompt and regular attendance required.
• Bilingual English/Spanish language skills preferred.
• Unquestioned integrity and commitment to uphold Child Care Groups  mission, vision and core values

Computer, Server, fax, scanner, automatic call…