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Member Services Representative Overnight

Job in Waco, McLennan County, Texas, 76796, USA
Listing for: Planet Fitness, Inc.
Full Time position
Listed on 2026-02-18
Job specializations:
  • Sports/Fitness/Wellness
    Event Manager / Planner
  • Customer Service/HelpDesk
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

About the Role:

Join our dynamic team at Planet Fitness - Excel Fitness in Waco, TX as a Member Services Representative Overnight! This exciting role is perfect for those who are passionate about fitness and customer service, helping our members achieve their health goals while ensuring a welcoming environment.

Responsibilities:
  • Provide exceptional customer service to all members and guests during overnight hours.
  • Assist with membership sign-ups, renewals, and inquiries.
  • Maintain cleanliness and organization of the gym facilities.
  • Monitor gym equipment and ensure a safe workout environment.
  • Resolve member issues and concerns promptly and professionally.
  • Conduct regular facility checks to ensure operational standards are met.
  • Support promotional activities and member engagement initiatives.
  • Collaborate with team members to create a positive and energetic atmosphere.
Requirements:
  • High school diploma or equivalent; further education is a plus.
  • Previous customer service experience, preferably in a fitness or retail environment.
  • Strong communication and interpersonal skills.
  • Ability to work overnight shifts, including weekends and holidays.
  • Basic knowledge of fitness equipment and gym operations.
  • Positive attitude and a passion for helping others.
  • Ability to handle multiple tasks in a fast-paced environment.
  • CPR/AED certification is a plus, or willingness to obtain.
About Us:

Planet Fitness - Excel Fitness has been a leader in the fitness industry, providing a welcoming and non-intimidating environment for over 30 years. Our members love us for our affordable memberships and state-of-the-art facilities, while our employees appreciate the supportive culture and opportunities for growth within the company.

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