Service Advisor
Job in
Waconia, Carver County, Minnesota, 55387, USA
Listed on 2026-09-09
Listing for:
Furystillwatercdjr
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Client Relationship Management
Job Description & How to Apply Below
Service Advisor About the Role
The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.
Essential Functions /Key Responsibilities
- Greet customers and document vehicle concerns.
- Create repair orders and estimate repairs.
- Communicate technician findings and recommend services.
- Obtain approvals and maintain clear communication with customers.
- Handle phone calls, scheduling, and appointment management.
- Review MPI results with customers.
- Coordinate with Parts and Technicians on repair timelines.
- Close repair orders and review final invoices.
- Support warranty documentation as needed.
- Maintain CSI expectations and follow‑up processes.
Assist with customer transportation and rental arrangements.
Requirements Qualifications- 1–2 years service advisor experience preferred.
- Strong customer service and communication skills.
- Ability to learn DMS and scheduling systems.
- Automotive knowledge preferred.
Service drive and office environment.
Physical Requirements- Standing for long periods
- Customer interaction throughout the day
Full-time; includes Saturdays.
KPIs- CSI Scores
- RO Accuracy
- Sales per RO
- Follow‑Up Completion
- $48,000–$180,000+/yr (based on experience and performance)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×