VP of Operations

Purpose of Job

The Vice President of Operations is responsible for the strategic, operational, and financial performance of assigned clinical, ancillary, and support services across the organization. This position ensures the delivery of high-quality, safe, efficient, and patient-centered care while advancing organizational goals related to access, growth, quality, financial performance, workforce engagement, and operational excellence.

Reporting to the Chief Clinical Officer, the Vice President serves as a key enterprise operational leader and partners closely with physician, nursing, administrative, and support leaders to ensure effective coordination, integration, and performance of services across the continuum of care.

The Vice President is accountable for the overall performance of assigned departments, programs, facilities, and service areas, as determined by organizational needs and priorities.

• Develop and implement operational strategies that support the organization's mission, vision, values, and strategic plan while enhancing market position, access, and continuity of care.
• Translate organizational priorities into actionable goals, performance expectations, and measurable outcomes for assigned areas.
• Identify opportunities to enhance service delivery, operational effectiveness, patient safety, and patient experience.
• Develop and execute growth and service strategies that support organizational objectives.
• Support the planning, development, and implementation of new services, programs, facilities, and care delivery models.
• Partner with clinical and operational leaders to optimize care coordination, referral pathways, capacity, and network utilization.

• Lead organizational efforts to improve timely access, capacity, patient flow, and continuity across assigned services.
• Establish and monitor key performance measures, including access, throughput, capacity utilization, referral completion, care transitions, and resource deployment.
• Partner with clinical leaders to optimize scheduling, staffing, workflows, and service capacity.
• Develop strategies to reduce barriers to care, improve patient retention, and strengthen coordination across care settings.
• Monitor service performance and implement action plans to achieve organizational goals.

• Provide operational oversight for assigned departments, programs, facilities, and service areas.
• Establish performance expectations and accountability measures for operational, financial, quality, safety, workforce, and patient experience outcomes.
• Drive continuous improvement initiatives focused on workflow optimization, access, throughput, productivity, and service excellence.
• Ensure appropriate standardization of operational practices while supporting the needs of different services and care settings.
• Monitor and improve key performance indicators, including access, throughput, patient experience, workforce productivity, quality, safety, and financial performance.

• Build strong collaborative relationships with physicians, advanced practice providers, nursing leaders, and other clinical leaders.
• Partner with clinical leaders to improve operational performance, patient outcomes, and care delivery models.
• Support provider and clinical workforce recruitment, onboarding, retention, and engagement efforts.
• Facilitate alignment between organizational priorities, operational goals, and clinical practice needs.
• Collaborate with clinical leadership to support productivity, engagement, and satisfaction.
• Partner with Human Resources, Finance, and clinical leadership to develop and evaluate compensation and incentive approaches that support organizational strategy, market competitiveness, quality, access, productivity, and patient experience.

• Develop and manage operating and capital budgets for assigned areas.
• Ensure responsible stewardship of organizational resources while maintaining high-quality patient care and effective service delivery.
• Identify opportunities to strengthen revenue, improve resource utilization, and reduce the total cost of care.
• Monitor financial performance and implement corrective actions as necessary to achieve budget and productivity targets.

• Promote a culture of quality, safety, accountability, and service excellence.
• Partner with clinical, quality, and operational leaders to achieve…