Residential HVAC Service Technician – Level 3 Team Lead

Residential HVAC Service Technician – Level 3 Team Lead:
Guide the Next Generation at Waconia Comfort Job Overview

• Company:
  Waconia Comfort
• Salary/Pay Rate: $29–$33 per hour plus commissions and spiffs.
• Location:
  
  Waconia, Minnesota
• Job/
  
  Employment Type:
  
  Full Time
• Schedule:
  
  8:00 AM – 5:00 PM, with some evenings and weekends as required (includes an on-call rotation for emergency services).
• Project Scope:
  Residential & Light Commercial HVAC Service, Preventative Maintenance, and Entry-to-Level 2 Technician Mentorship.
• Mandatory Licenses &
  
  Certifications:
  
  Valid Driver's License and EPA 608 Certification.

Step into a pivotal technical leadership role where your expertise impacts both our high-end residential clientele and our rising field talent. As a Level 3 Team Lead, you bridge the gap between field execution and operational excellence. You will run advanced diagnostics, maintain top-tier performance standards, and directly lead our department training program in an environment that rejects shortcuts and rewards true craftsmanship.

• Technical Leadership:
  Perform routine preventative maintenance, diagnostics, and complex repairs independently on a wide range of residential and light commercial HVAC systems, as well as gas hearth appliances.
• Mentorship & Development:
  Lead the service department's technical training program, directly helping Entry Level through Level 2 technicians sharpen their skills.
• Program Management:
  Drive the Home Comfort Club program for both residential and commercial accounts, ordering preseason truck and warehouse stock to ensure your team is set up for success.
• Relationship Building:
  Use advanced communication skills to educate customers on system upgrades, resolve customer service disputes collaboratively, and achieve a benchmark of 100 positive "Rate Our Business" reviews.
• Operational Oversight:
  Manage technical wiring layouts, interpret blueprints/wiring diagrams, read testing devices accurately, and flawlessly process service and warranty paperwork.

• Valid driver’s license with an insurable driving record.
• EPA 608 Certification.
• NATE Core + 1 Specialty Certification OR NFI (National Fireplace Institute) Certification.
• Demonstrated mastery of all Level 2 service tools, troubleshooting/diagnostic techniques, brazing, and refrigeration procedures.
• Ability to work safely from a 28’ extension ladder and 12’ step ladder, and lift up to 100 lbs on occasion.
• Proven track record of strong leadership potential, positive attendance, and high-level communication skills.

• High School Diploma or GED.
• HVAC Technical School Certificate or equivalent field experience.
• Valid Unrestricted Minnesota Driver’s License.
• EPA 608 Universal Refrigerant Handling Certification.

• Competitive hourly wage of $29–$33/hour augmented by an uncapped commission and spiff program.
• 401(k) retirement savings program backed by an employer matching contribution.
• Robust health and wellness benefits:
  Medical, Dental, and Vision insurance, plus a Health Savings Account (HSA).
• Work-life balance via paid time off (Holidays, Vacation, and Sick leave).
• Continuous career advancement through safety, manufacturer, and technical training seminars.
• Modern field technical package (provided smartphone or tablet), company uniform program, and a dedicated company vehicle.

Performance & Advancement Expectations:
As a Level 3 Team Lead, your success will be evaluated by clear key performance indicators: maintaining legible and complete service records, achieving an average invoice target of $300, keeping a low callback ratio, and securing a baseline of customer compliments.

Path to Level 4:
Ready to climb higher?…