Customer Service Representative

• Location 1392 High St,Wadsworth, OH, 44281,United States
• Base Pay $20.00 - $22.00 / Hour
• Employee Type Full-Time Non-Exempt
• Required Degree NONE
• Manage Others No

We are looking for an enthusiastic, motivated, and customer-focused Customer Service Representative to join our growing team! This is more than just a customer service role — it’s an opportunity to build a long-term career with a company that values hard work, positivity, and growth from within.

As a key member of our team, you will play an important role in creating a positive experience for our customers through phone, email, and in-person interactions. We are seeking someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service every day.

Starting pay for this position is $20.00 per hour
, with opportunities for growth and advancement. Employees who demonstrate strong performance and reliability will be eligible for a $1.00 pay increase after 6 months
, and an additional $1.00 increase after 1 year based on a positive performance review.

• Respond to customer inquiries and resolve concerns professionally and efficiently
• Provide exceptional customer service through phone, email, and face-to-face communication
• Utilize strong communication and phone etiquette skills to assist customers with confidence and professionalism
• Analyze customer needs and provide personalized solutions
• Perform accurate data entry and maintain organized customer records
• Collaborate with team members to resolve issues and support daily operations
• Help create a positive, team-oriented work environment

We are excited to find someone who wants to grow with our team and become part of a supportive, hardworking, and customer-driven environment.

• Minimum of 1 year of experience in customer service or a related field
• Proven track record of delivering exceptional customer service
• Experience with data entry and customer-facing software
• Strong analytical skills to identify and resolve customer issues
• Ability to work in a fast-paced environment and adapt to changing priorities

• Excellent communication and customer service skills
• Strong phone etiquette and ability to handle high-volume call centers
• Ability to analyze customer needs and provide tailored solutions
• Experience with data entry and customer-facing software
• Strong communication skills to effectively communicate with customers
• Ability to work independently and as part of a team

Mon-Fri 10:30-7pm

12:30 p.m. to 9 p.m. OR 2:30 p.m. to 11 p.m. Mon – Fri

7 a.m. to 4:30 p.m. OR 10 a.m. to 6:30 p.m. Saturday and Sunday

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.