Rehab Office​/Patient Access Specialist - Medina, OH & Wadsworth, OH

Rehab Office/Patient Access Specialist - Medina, OH & Wadsworth, OH (Biotech) Position Summary

The Rehabilitation Office Specialist is the first point of contact. This position greets patients, completes check‑in/check‑out process; patient registration, appointment scheduling and medical records functions. Provides good customer service to our patients and works well as part of a team.

• Greets patients and completes check‑in/check‑out process; answers patients' general questions.
• Completes patient registration; ensures that proper patient forms are complete, current and entered into the computer.
• Verifies patients' insurance coverage for OT/PT services and obtains and processes authorizations.
• Builds cases within the Electronic Medical Record (EMR) for insurance and authorization tracking; tracks signatures of external referrals for PT/OT through EMR per insurance requirements; monitors desktop within EMR for CCOC physician signatures on evaluations; tracks cancellations and no‑shows within the EMR and visit record sheet.
• Reviews charts when discharged and assures accurate completion of necessary requirements; complies with Medicare and Joint Commission (JC) in documentation; works with Managed Care Organization and Workers Compensation Department.
• Coordinates with referring physicians staff and obtains DME script; verifies DME benefits; educates patient on DME benefits and patient responsibility; collects monies as appropriate; posts payment in Cerner; scans DME paperwork into a file for reconciliation; collects DME surveys.
• Answers telephone calls promptly to service callers' needs within an adequate time; coordinates phone conversations with clinical staff and external partiesn
• Maintains filing system, orders and maintains office supplies; provides back‑up coverage for all satellites.
• Must be able to handle high patient volume.
• All other duties not specifically assigned.

• Education:
  
  High School Diploma or GED required;
  Bachelor’s degree preferred.
• desk experience in a medical office preferred.
• Technical
  
  Skills:
  
  Excellent computer skills and knowledge of office equipment required; experience with Microsoft Office products (Word, Excel, Outlook).
• Certifications/Licenses/Registrations: N/A