Service Manager

What Timken makes possible begins with you.

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Job Title:

Service Manager

Location:

PT Tech by Timken - Wadsworth, OH (on-site)

Employment type:

Full-time, Exempt (salary)
Pay:
Starting pay based on experience and education level; range starts at $88,000

About PT TechPT Tech, a subsidiary of Timken, is a leader in heavy-duty power transmission solutions, specializing in engineered gearboxes, clutches, and rugged crushing and grinding equipment for aggregates, mining, recycling, and industrial processing. We deliver durable, reliable products and on-site services that keep mission-critical plants running and maximize equipment uptime and throughput.

What We Offer Competitive Pay Comprehensive benefits package, including medical, dental and vision coverage

Benefits start on first day of employment
401(k) retirement savings plan with generous company match
10 paid holidays per year plus paid vacation

Paid parental leave at one year of service

Employee discounts on products and services

Education expense reimbursement, eligible to apply at first day of employment

Opportunities for professional development and career growth

Position Summary:

PT Tech is seeking an experienced and motivated Service Manager to provide exceptional product support, training, and issue resolution. This individual will play a key role in overseeing the troubleshooting, diagnosis, and repair of hydraulic and electrical circuits, components, and systems for heavy construction, mining, and forestry equipment. Additionally, the Service Manager will be responsible for the strategic vision of PT Tech's remanufacturing processes, customer support, and driving revenue growth.

Responsibilities:

Team Management Coordinate and manage a team of Service Technicians and Service Analysts Provide guidance, mentorship, and support to ensure high levels of performance and customer satisfaction

Customer Support & Training Train customers in the use and design of PT Tech products

Provide superior customer service through phone, email, and site visits, answering questions thoroughly and professionally

Inspection & Diagnosis Perform inspections of parts, components, systems, and machines to identify operational discrepancies

Conduct thorough troubleshooting of hydraulic and electrical circuits and diagnose the root cause of failure

Corrective Actions & Repairs:

Determine and implement corrective actions based on failed part inspections

Order necessary replacement parts and services in a timely and cost-effective manner

Perform repairs or part replacements to restore optimal function within established task parameters

Ensure repairs maintain or improve machine performance and appearance

Documentation & Reporting Complete necessary documentation for repairs, inspections, and parts orders in a timely and organized manner

Follow up on completed tasks to ensure customer satisfaction

Strategic Vision & Growth Oversee the strategic direction of PT Tech’s support, RX and rebuild processes, with a focus on customer satisfaction

Supervise global service teams and/or Timken…