Entry Level IT Technician

Overview

Wagoner County is seeking a motivated and dependable Entry‑Level IT Technician to join our Information Technology team. This position is ideal for individuals who are interested in starting a career in IT, even if they do not currently hold industry certifications.

This role provides hands‑on experience supporting a wide range of systems, including county office infrastructure and public safety communications. The ideal candidate is a hardworking problem solver who is eager to learn, adaptable, and capable of handling a variety of technical challenges.

• Provide technical support in person, by phone, and through remote tools
• Diagnose and resolve hardware, software, and network issues
• Set up and maintain desktops, laptops, printers, and mobile devices
• Install, configure, and update operating systems and applications
• Assist with user account setup, password resets, and permissions
• Support employee onboarding and offboarding processes
• Maintain inventory records of IT equipment and software licenses
• Document issues, resolutions, and system changes
• Work with vendors and assist in IT‑related projects
• Support and assist in maintaining public safety radio systems, including 800 MHz infrastructure
• Perform routine system maintenance, updates, and monitoring
• Assist with IT support across all county departments

• High school diploma or equivalent required
• Associate degree or coursework in Information Technology is preferred but not required
• Prior technical experience or hands‑on work with computers is a plus

• Basic knowledge of Windows operating systems
• General understanding of computer hardware and troubleshooting
• Familiarity with basic networking concepts (IP addressing, DHCP, DNS) is helpful
• Strong problem‑solving and analytical skills
• Ability to manage multiple tasks and prioritize workload
• Good communication and customer service skills
• Willingness to learn new technologies and adapt to changing environments

• Work involves both office‑based tasks and on‑site support throughout Wagoner County
• Position supports all county departments, including critical public safety systems
• Occasional after‑hours support is required
• This position operates in a 24/7/365 support environment
• An on‑call rotation will be implemented after training is completed

• Ability to lift and carry equipment up to 50 pounds
• Ability to work on ladders and in confined spaces when necessary
• Ability to bend, kneel, and reach for extended periods while installing or troubleshooting equipment
• Ability to work in indoor and outdoor environments, including varying weather conditions

• Hands‑on experience across multiple IT systems and technologies
• Mentorship from experienced IT staff
• Opportunities to obtain industry certifications such as CompTIA A+ and Network+

Pay Range: $20.00 – $26.00 per hour

Compensation is based on experience, skills, and qualifications.

Wagoner County is an equal opportunity employer.