IT Support

Location: Wahiawa, HI Description:
ompany:
Prime to the Air Force

Position:
Field service technician

Location:

Hickam Airforce Base

Duration:
Direct hire/permanent position

Clearance requirement:
Secret or higher

Certification requirement:
Must have an active Security +

We are searching for experienced Field Service Technicians to support Hickam Air Force Base.

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following:

- Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications.

- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals.

- Set-up and maintain user accounts, permissions, and passwords.

- Respond to tickets and requests for technical assistance in a timely manner.

- Collaborate with other IT teams to escalate and resolve complex technical issues.

- Maintain accurate records of hardware inventory and software licenses.

- Perform routine maintenance tasks, such as software updates and system backups.

- Epending on the specific requirements of the org

Requirements:

Current CompTIA Security+ or equivalent DOD baseline certification

Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other

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Contact:
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