Concierge

• Provide guests with professional, courteous greetings and extraordinary customer service
• Build rapport and trust with guests
• Assess guest needs through discovery questions
• Recommend and sell attractions, activities, tours, events, tickets, and other services
• Meet or exceed established sales targets in a commissioned environment
• Generate sales and upsell products by planning guests’ stays
• Resolve guest issues promptly and follow up to ensure resolution
• Sell in person and occasionally over the phone
• Use sales tools to create urgency and close and book sales
• Collect guest payment at the time of sale once trained
• Provide a detailed purchase recap and thank guests
• Maintain regular scheduled attendance
• Work independently in a sales-driven environment while supporting guests, lodging partners, and supply partners

• High school diploma or GED and one to three years of related experience and/or training, or equivalent combination of education and experience
• 1–2 years of sales or upselling experience in a performance-driven environment
• Extraordinary guest service skills
• Expert-level knowledge of the local area and attractions
• Knowledge of the travel and/or ticket industry and concierge experience preferred
• Fluent English required; bilingual a plus
• Ability to overcome objections and offer alternate solutions
• Timeliness and professional appearance
• Excellent written and verbal communication skills
• Strong listening skills to identify customer needs
• Self-motivated and able to work independently in a sales-driven environment
• Ability to occasionally lift up to 25 pounds and stand for long periods
• Proven ability to juggle multiple duties and prioritize
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Ability to type 30–40 words per minute
• Regular scheduled attendance

Demonstrates extraordinary guest service skills and expert-level knowledge of local attractions, effectively generating sales and upselling products in a performance-driven environment. Proficient in communication and problem-solving, with the ability to work independently while maintaining a professional appearance.

• Sales Experience
• Guest Service Skills
• Knowledge of Local Attractions
• Communication Skills
• Microsoft Office Suite Proficiency

• Sales Techniques
• Upselling
• Customer Needs Assessment
• Payment Processing
• Typing Speed 30–40 WPM

• Self-Motivated
• Strong Listening Skills
• Timeliness
• Professional Appearance
• Ability to Overcome Objections

• High School Diploma or GED

• Travel Industry
• Concierge Experience
• Commissioned Sales
• Performance-Driven Environment
• Customer Service