Delinquent Tax Collection Assistant

Position Information

Help communities thrive by making every dollar count!
Start your rewarding career with the City and County of Honolulu today!

The Department of Budget and Fiscal Services, Treasury Division, is seeking a Delinquent Tax Collection Assistant I in Honolulu. This position collects City revenues such as delinquent real property taxes and Waikiki business and special improvement district fees.

• Delinquent Tax & Fee Collection:
  Collect overdue real property taxes and other fees using office procedures, applicable laws, and field visits to maximize City revenue.
• Financial Assessment & Payment Negotiation:
  Review taxpayer financial records, analyze ability to pay, and negotiate payment plans, settlements, or offers in compromise.
• Foreclosure & Legal Enforcement Support:
  Assist with foreclosure sales, file liens, serve notices, track unsold/unsaleable properties, and coordinate with legal counsel on complex cases.
• Reporting & Case Management:
  Maintain accurate records, compile statistical reports, and recommend write-offs or escalation of difficult cases.
• Perform other related duties as required.

Work schedule is from 7:45 a.m. until 4:30 p.m.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the “Benefits” tab at the top of this posting or visiting https://(Use the "Apply for this Job" box below)..

Apply today and take the first step toward a lasting career!

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your Government Jobs account;
• are subscribed to e-mail notices;
• check your spam folders;
• add infoneogov and  to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.

Three (3) years of public contact experience, two (2) of which shall have been in tax collection or similar activities which shall have involved the application and interpretation of laws, rules, regulations and procedures in collecting delinquent accounts or taxes or in determining tax liability.

An Associate degree in Business or a Bachelor’s degree in Business Administration or a related field may substitute for the general public contact experience. However, there is no substitution for the two years of specialized experience in tax collection or similar activities.

Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

• Knowledge of tax laws, rules, regulations, and established collection methods and techniques.
• Ability to analyze financial records, locate assets, compute tax liabilities, interest, and penalties, and develop sound recommendations.
• Skilled in interviewing, obtaining information courteously, preparing reports and correspondence, and explaining laws and procedures clearly to the public.
• Proficient in office procedures, record keeping, report writing, and operating calculators or adding machines.
• Capable of tactful interaction with taxpayers, applying investigative techniques, and effectively resolving collection matters.

If you qualify for the position, your name will be eligible for consideration for current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification.

As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.