Community Health Worker Manager

• Base Pay $60,000.00 - $70,000.00 / Year
• Job Category Social Services, Healthcare, Programs Management
• Industry Public Health, Non Profit
• Employee Type FT Exempt
• Required Degree High school
• Manage Others Yes

• Name Human Resources
• Phone

PRIMARY FUNCTION:
The Community Health Worker Manager (CHW Manager) leads Malama I Ke Ola’s community health worker program and is accountable for how patients move between clinical care and community-based services. The position plans, implements, and evaluates CHW-delivered programs, including outreach, care navigation, social determinants of health (SDOH) support, and chronic disease self-management, within the Patient-Centered Medical Home (PCMH) model.

The CHW Manager also leads the health center’s response to changes in public benefit programs that affect patients’ health coverage and access to care. The current priority is implementing federal Medicaid changes under H.R. 1, enacted in 2025, including new community engagement (work) requirements, more frequent eligibility renewals, and eligibility changes for certain immigrant populations. The CHW Manager builds and executes the outreach plan for these changes, coordinates across clinical, eligibility, and community partners, and reports on results.

This position requires strong community knowledge, sound planning, clear communication, and consistent follow-through.

• Develop annual CHW program work plans with goals, timelines, staffing assignments, and measurable outcomes aligned with organizational priorities and grant requirements.
• Translate organizational and grant objectives into operational workflows, protocols, and CHW assignments.
• Monitor program performance against plan and adjust strategy, staffing, and tactics as needed.
• Contribute program content, data, and budget input to grant applications, reports, and funder communications.
• Represent the CHW program in management meetings and cross-department planning.

• Lead the development and implementation of a written outreach plan to help patients keep health coverage through federal and state policy changes, including Medicaid community engagement requirements, six-month renewals, and eligibility changes affecting immigrant patients.
• Work with data and clinical teams to identify affected patient populations, prioritize outreach by risk and renewal date, and build contact lists and tracking tools.
• Translate policy changes into accurate, plain-language, culturally appropriate patient materials and scripts in multiple languages; ensure messaging is reviewed and approved before release.
• Coordinate with health center eligibility and enrollment staff, Med-QUEST, QUEST health plans, and community partners on renewal assistance, documentation support, exemption screening, and referrals.
• Train CHWs and front-line staff on policy changes, patient messaging, and referral pathways.
• Track outreach reach, patient outcomes (coverage retained, lost, reinstated), and emerging barriers; report results and recommend adjustments to leadership.
• Monitor policy developments and update the plan and materials as state implementation guidance changes.

• Serve as the point of accountability for patient movement from identified need to completed service across clinical and community-based pathways.
• Ensure provider care plans are translated into clear, actionable CHW tasks.
• Ensure High-Needs Patients identified with medical providers are contacted before their next visit, and that pre-visit planning with RNs and providers is completed.
• Define, maintain, and monitor standards for closed-loop referrals (internal and external); resolve breakdowns in referrals,…