Housekeeping Supervisor, Ocean Tower- Hilton Waikoloa Village

Job Description

Housekeeping Supervisor, Ocean Tower – Hilton Waikoloa Village ()

Hilton Waikoloa Village
69-425 Waikoloa Beach Drive
Waikoloa 96738

The scenic Hilton Waikoloa Village is looking for a housekeeping supervisor to join the Ocean Tower housekeeping team.

The resort covers 62 acres of Hawaiian Paradise on Hawaii’s Big Island, located on the sunny, scenic Kohala Coast. It offers a taste of island life full of culture, poolside relaxation, and a chance to meet marine wildlife up close.

Our team members love being a part of our award‑winning culture, enjoying a friendly workplace, competitive health benefits, career growth opportunities, and our Go Hilton travel discount program. We also provide free meals during shifts and free parking onsite.

The ideal candidate will have at least six months of customer service experience, flexible scheduling availability, and preferably experience with hotel housekeeping.

Shift Pattern
: morning shifts, weekends and holidays required

The hourly pay range is
: $23.44 and after 136th day is $26.05

As a Housekeeping Supervisor, you will lead, train and supervise Room Attendants and Housepersons in the hotel’s effort to deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:

• Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms, carts and designated inventories
• Communicate and coordinate with Engineering/Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly and efficient manner

We look for candidates who demonstrate the following values:

• Hospitality – passionate about delivering exceptional guest experiences
• Integrity – doing the right thing, all the time
• Leadership – leading in the industry and in the community
• Teamwork – being a team player in everything we do
• Ownership – owning our actions and decisions
• Now – operating with a sense of urgency and discipline

We also seek demonstration of these key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands, united by the vision “to fill the earth with the light and warmth of hospitality.”