Retail Sales Associate

DEPARTMENT: Retail, Maui Ocean Treasures Gift Shop

DIRECT REPORT: Director of Retail

HOURS: Hourly Part-time (20-34 hours a week) and Full-time (35-40 hours per week), day shift, on call, weekends, and occasional night functions

STARTING PAY: $17/Hr

Do you enjoy meeting new people and providing world‑class customer service? Are you self‑motivated, fun, and thrive in a fast‑paced retail environment? If you’re friendly and have a positive and upbeat attitude then we’re looking for you! Our Retail Sales Associates work alongside our Retail Sales Leads to make and drive sales on a daily basis. They also assist with keeping our sales floor neat, tidy, and restocked.

The ideal candidate is flexible, can work weekends, holidays, and occasional night shifts. Maui Ocean Treasures Gift Shop is the official gift shop of Maui Ocean Center. We offer items that include apparel, books, marine‑themed gifts, Hawaiʻi‑made culinary items, bath & body products, jewelry, keiki toys, and more. We strive to provide exceptional customer service and help guests find the perfect gift to commemorate their visit to Maui.

• Must be able to bend, stoop, and lift 50lbs or more and be able to stand for long periods of time to assist customers and aid in restocking.
• Must be organized and maintain a clean and well‑stocked cash wrap station daily.
• Must be self‑motivated.
• Must be comfortable working on a computer.
• Have a sense of ownership and pride in the aquarium and Maui Ocean Treasures.
• Maintain an upbeat, professional attitude.
• Conduct positive interactions with customers and fellow employees.
• Actively contribute to meeting daily sales goals.
• Help to make and drive sales on the sales floor.
• Help with various projects such as cleaning, restocking, and setting up merchandise displays.
• No prior retail experience required.

• Great people skills, outgoing and pleasant; the ability to provide excellent customer service daily.
• Reliability & punctuality.
• Basic computer skills.
• Can use a calculator to add/subtract/percentages etc.
• Self‑motivated and organized with attention to detail.
• Able to stand for long periods of time (up to 8–9 hour shifts with breaks).
• Can bend, stoop, and lift at least 50 lbs.
• Clear communication in English, both verbal and written.
• Previous retail experience preferable, but not required.
• Experience with a Point‑Of‑Sale system preferable, but not required.
• Establish and maintain productive, professional relationships with other employees and work independently to perform all job requirements.
• Must have a flexible schedule and be able to work weekends, holidays, and occasional night shift.