MK Front Office Hotel Assistant Manager Job Waimea area,Waimea/Kamuela Hawaii USA,Hospitality / Hotel / Catering

Position: MK Front Office Hotel Assistant Manager (Salary)
Location: Waimea/Kamuela

Division:
Front Office (FRN
006)

Band 3

Hotel Assistant Manager

At Mauna Kea Resort, every guest interaction creates an opportunity to deliver memorable experiences and share the spirit of Aloha. As the first and last point of contact for many of our guests, the Front Office team plays a critical role in creating welcoming arrivals, seamless stays, and lasting impressions. Through personalized service, operational excellence, and genuine hospitality, we strive to exceed guest expectations at every touchpoint.

We are seeking a Hotel Assistant Manager who is a service-focused leader with a passion for hospitality and team development. This role is ideal for an individual who thrives in a fast-paced environment, enjoys solving problems, leading teams, and ensuring exceptional guest experiences while maintaining operational efficiency. The Hotel Assistant Manager serves as a key leader within the Front Office operation and plays an important role in supporting team members, resolving guest concerns, and maintaining the highest standards of service.

Our culture is built on collaboration, accountability, and continuous improvement. We empower our leaders to think proactively, respond confidently to challenges, and foster an environment where guests feel valued and employees are supported. Here, your leadership will help create memorable guest experiences while contributing to the success and reputation of one of Hawai‘i's most iconic resort destinations.

As a Hawaii Business Magazine "Best Places to Work" recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.

If you are ready to lead with Aloha, inspire exceptional service, and help create unforgettable guest experiences, we invite you to join our team.

Position Overview and Responsibilities:

As Hotel Assistant Manager, you will oversee the daily operations of the Front Desk, Concierge, Lobby, and Bell Services areas to ensure the highest levels of guest satisfaction and operational excellence. You will assist the Front Office Manager in managing departmental operations, employee development, scheduling, labor controls, and service standards while providing leadership and support to the Front Office team.

This role requires a hands-on leader who can effectively balance guest relations, team management, and operational responsibilities. You will respond to guest concerns, manage emergency situations, ensure compliance with resort policies and procedures, and maintain seamless communication between departments to deliver exceptional service experiences. Success in this position requires sound decision-making skills, strong leadership abilities, and a commitment to creating a welcoming, safe, and memorable environment for guests, visitors, and team members alike.

Essential Job Functions:

Oversee the daily operations to ensure that quality and service standards are followed.

Investigate, document and respond to guest complaints in a timely manner.

Respond to emergency on the resort premises following established procedures.

Manage the department following company policies, procedures and terms and conditions of the CBA.

Supervise, train, evaluate, counsel and discipline department staff.

Oversee schedules, labor cost and department operating expense.

Review and verify department payroll.

Perform routine property or room inspection ensuring smooth operation throughout the hotel.

Ensure special guest requests are communicated to the appropriate department and handled properly.

Ensure safety training and standards are maintained and procedures…