MK Front Office Hotel Assistant Manager

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical,drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
AtMauna Kea Resort,we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees.

Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division:
Front Office (FRN
006)

At Mauna Kea Resort, every guest interaction creates an opportunity to deliver memorable experiences and share the spirit of Aloha. As the first and last point of contact for many of our guests, the Front Office team plays a critical role in creating welcoming arrivals, seamless stays, and lasting impressions. Through personalized service, operational excellence, and genuine hospitality, we strive to exceed guest expectations at every touchpoint.

We are seeking a Hotel Assistant Manager who is a service-focused leader with a passion for hospitality and team development. This role is ideal for an individual who thrives in a fast-paced environment, enjoys solving problems, leading teams, and ensuring exceptional guest experiences while maintaining operational efficiency. The Hotel Assistant Manager serves as a key leader within the Front Office operation and plays an important role in supporting team members, resolving guest concerns, and maintaining the highest standards of service.

Our culture is built on collaboration, accountability, and continuous improvement. We empower our leaders to think proactively, respond confidently to challenges, and foster an environment where guests feel valued and employees are supported. Here, your leadership will help create memorable guest experiences while contributing to the success and reputation of one of Hawaiʻi's most iconic resort destinations.

As a Hawaii Business Magazine "Best Places to Work" recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.

If you are ready to lead with Aloha, inspire exceptional service, and help create unforgettable guest experiences, we invite you to join our team.

As Hotel Assistant Manager, you will oversee the daily operations of the Front Desk, Concierge, Lobby, and Bell Services areas to ensure the highest levels of guest satisfaction and operational excellence. You will assist the Front Office Manager in managing departmental operations, employee development, scheduling, labor controls, and service standards while providing leadership and support to the Front Office team.

This role requires a hands-on leader who can effectively balance guest relations, team management, and operational responsibilities. You will respond to guest concerns, manage emergency situations, ensure compliance with resort policies and procedures, and maintain seamless communication between departments to deliver exceptional service experiences. Success in this…