IT Technician

Job Description

Posted Thursday, July 9, 2026 at 4:00 PM

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical,drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince.

We invite you to share this journey with us.

Division:
Management & Non-Union (MAN
010)

Band 1

The Westin Hapuna Beach Resort stretches along its namesake white-sand beach on the Island of Hawai 'i, offering guests a seamless blend of contemporary luxury, wellness, and authentic island hospitality. Behind every exceptional guest experience is a technology infrastructure that supports resort operations, team member productivity, and guest services across the property.

We are seeking an IT Technician who is customer-focused, technologically curious, and committed to providing exceptional support to our resort team. This role is ideal for an individual who enjoys troubleshooting technical challenges, helping others succeed through technology, and serving as a trusted resource for end-user support in a dynamic hospitality environment.

Our culture is built on service, collaboration, and continuous learning. We value team members who combine technical aptitude with excellent customer service skills and who are passionate about supporting the people and systems that keep our resort operating smoothly. Here, your contributions will directly impact the experience of both our associates and guests.

As a Hawaii Business Magazine “Best Places to Work” recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.

If you enjoy technology, problem-solving, and helping others succeed, we invite you to join our Information Technology team.

As an IT Technician, you will provide first-level technical support for end users while assisting with the daily administration and operation of the resort's technology systems. You will manage Help Desk requests, troubleshoot hardware and software issues, assist with technology purchases and documentation, and provide training and support to users throughout the resort. This role requires strong customer service skills, technical aptitude, attention to detail, and the ability to work independently in a fast-paced environment.

• Monitor Help Desk tickets and assist in triaging and routing requests to the appropriate IT team members.
• Track, update, and close Help Desk tickets upon completion.
• Provide Tier One Help Desk support, including password resets, account unlocks, and basic troubleshooting.
• Provide end-user technical support for computers, printers, peripherals, and related technology equipment.
• Assist users with troubleshooting hardware, software, and connectivity issues.
• Create purchase orders for technology-related purchases and invoices as directed.
• Support end users with daily applications including:
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Publisher
• Adobe Acrobat
• Other approved business applications
• Deliver end-user training and guidance on commonly used software and technology tools.
• Maintain a high level of professionalism and customer satisfaction in all interactions.
• Document technical issues, resolutions, and support activities.
• Escalate complex technical issues to IT leadership when appropriate.
• Perform additional duties and special projects as assigned.

• Provide prompt and courteous support to team members across all resort departments.
• Troubleshoot and resolve routine computer and peripheral issues.
• Assist with workstation setup, deployment, and equipment installation.
• Support user account administration and access requests.
• Maintain technology equipment inventories and asset tracking records.
• Assist with software updates, upgrades, and basic system maintenance activities.
• Ensure support requests are resolved efficiently and accurately.

• Assist with research and evaluation of technology products and solutions.
• Support the creation, maintenance, and organization of technical…