Security & Safety Supervisor; Casual

Company Overview

Explore limitless possibilities, dreams and adventures on Hawai'i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai'i's heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai'i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai'i's warmth and serenity are reflected throughout the design of our family‑friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000‑square‑foot oceanfront pool, cultural activities, onsite restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai'i.

• Benefit available for full‑time or part‑time employees as part of the Fairmont Orchid "Ohana"
• Premium preferred provider medical/drug/vision benefits at competitive prices
• Employer‑paid coverage for group life and accidental insurance ($7,500) plus coverage for your "ohana"
• 401(k)/retirement saving plan with matching program
• 11 paid holiday/personal days per year + 10 paid vacation days that begin accruing immediately
• 50% discount at hotel restaurants, 30% discount on retail items at our Fairmont Store and 30% discount on services offered in our Spa Without Walls
• Travel Program: employee discounts at Accor properties and Friends & Family rates at 5,000+ hotels worldwide
• Complimentary meals in the employee dining facility

To look after the safety and security of all guests and colleagues, ensuring they cause no harm to themselves and others due to unsafe conditions or unsafe acts. To train all colleagues and officers on all aspects of security and safety with full responsibility of Emergency Response Plans.

• Supervise and coach the Security Team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all corporate and property standards and policies.
• Contribute to improvement and development of the Security and Safety Department with written recommendations submitted to the Director or Security and Safety.
• Ensure communication is provided throughout the hotel and department as needed.
• Ensure confidentiality in the department.
• Consistently develop, support, promote and enforce hotel policy relating to colleague and guest safety and security and loss prevention programs.
• Emergency, medical equipment, tools inventory and ordering.
• Colleague engagement.
• Assist in the interview process, when needed.
• Train, coach, counsel and recognize Security and Safety Officers to maintain order throughout the Hotel.
• Maintain all policies, procedures and local standard operating procedures.
• Contribute to the ongoing improvement and development of the Security and Safety Department.
• Complete security reports as needed.
• Review reports on a daily basis to ensure all relevant information is communicated throughout the hotel, i.e., guest/colleague accidents, incidents, emergencies, threats, theft, etc.
• Knowledgeable in the use of all security equipment, i.e., radios, cameras, printers, computers and electronic lock systems.
• Maintain scheduling, vacation days, lieu days and sick day lists.
• Assign duties and schedule staff, balancing needs of hotel and productivity standards.
• Monitor security staff activity and coach subordinate performance as needed, including discipline.
• Monitor all suspicious activity on or about the hotel property and communicate to Director of Security and Safety.
• Liaisons with all departments on security matters, i.e., group resumes, parking requirements, etc.
• Maintains and updates lockers, parking logs, requisitions, and other records.
• Control all security and safety shifts professionally and responsibly.
• Conduct…