Personal Banking Associate

Final date to receive applications: 04/29/2026

Location:

422 10th Street

Job Family Group:
Retail Banking – Sales & Service

• Identify customer needs and provide advice and guidance regarding financial solutions that are in the best interests of customers.
• Work collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
• Collaborate with BMO partners to identify referral opportunities that further grow the customer relationship with BMO beyond personal banking.
• Welcome and guide customers as they walk into the branch lobby, and offer advice and guidance on available digital and self‑serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Assist in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
• Meet customer transaction‑based needs with seamless execution.
• Review customer profiles and engage customers in a needs‑based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contribute to meeting branch business results and the customer experience.
• Support operational activities such as inventory management, escalated service requests, follow‑up on customer applications, filing, opening and closing activities.
• Act as a key member of a collaborative and versatile branch and market team.
• Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Organize work information to ensure accuracy and completeness.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Look for ways to contribute to the ongoing improvement of the overall customer experience.
• Follow through on risk and compliance processes and policies to safeguard customers’ assets, maintain privacy, and act in their best interest.
• Keep current with the wider financial services marketplace, the legal and regulatory workplace, and our commitment to uphold the highest ethical requirements of the industry.
• Maintain current knowledge of personal banking products, practices, and trends and incorporate them into customer conversations.
• Identify and report suspicious patterns of activity that are suspected to be related to money laundering.
• Comply with legal and regulatory requirements for the jurisdiction.
• Protect the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
• Complete complex and diverse tasks within given rules and limits.
• Analyze issues and determine next steps, escalating as required.
• May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

• Typically between 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
• For Canada only:
  Registration to sell investment products completed or in progress (must be completed within 12 months), as appropriate for the jurisdiction.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• Drive to deliver a personal customer experience and a focus on results, thriving in a consultative sales and team‑based environment.
• Resourceful self‑starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, problem‑solving, and responding flexibly and creatively to new challenges.
• Verbal and written communication skills – Good.
• Organization skills – Good.
• Collaboration and team skills – Good.
• Analytical and problem‑solving skills – Good.

Salary range: $34,750.00 – $51,800.00 (Salaried). Positions may include a commission structure and performance‑based incentives. Part‑time roles will be pro‑rated based on hours regularly worked.

Benefits may include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. BMO also offers additional perks and rewards.

BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates participating in all aspects of the selection process. To request accommodation, please contact your recruiter.