Quality Assurance Specialist

Job Title:

Quality Assurance Specialist

The Quality Assurance Specialist supports the operations of the Company’s Franchise Owners and serves as a liaison between/among the Company, its Franchise Owners and its customers.

Director of Operations

None

• Provide initial and on-going training to Franchise Owners.
• Audit accounts to ensure customer satisfaction and compliance with Maintenance Agreements, Cleaning Schedules, and safety procedures (including SDS compliance, hazard communication considerations, etc.); provide audit results to Franchise Owners and document in the database program; follow up with Franchise Owners as needed.
• Investigate reports of service quality issues, ensure resolution in accordance with Company best practice guidelines, and document in database program.
• Introduce Franchise Owners to newly assigned customer contact and walk-through respective Cleaning Schedule.
• Maintain and update database system regarding customer and Franchise Owner communication.
• Process paperwork for new, transferred, suspended, and cancelled accounts and submit to Director of Operations in a timely manner.
• Develop and maintain an understanding of all chemicals and equipment used in the normal course of operations by Franchise Owners.
• Perform other duties as assigned.

The previous listing is not intended to be all-inclusive. The individual who assumes this position may be required by the Company to perform other tasks, as needs arise/change.

• Bachelor’s degree; or associate degree and 2+ years of supervisory experience; or high school diploma/GED and 4+ years of experience in related field
• Superb written and verbal communication skills
• High attention to detail
• Excellent analytical, problem-solving, and decision-making skills
• Strong computer skills, including database management
• Driver’s License with clean abstract

• Salary $45,000-$50,000/yr.
• Cancellation Bonus up to $325/month.
• Car allowance of $400/month. Position requires person to have their own vehicle to be able to spend 80-90% of their day doing audits/walk through customer accounts.
• $35 per franchise unit, per training session ($50 per unit if it is only one unit).
• 100% employee health insurance with the option of selecting any plan under HMSA or Kaiser.
• 80 hours vacation/40 hours sick after 1 year, holiday pay and 1 floating after 90 days of service.
• 401(k) eligibility after 6 months of full-time service.
• Option to enroll in AFLAC.
• Work cell phone provided.
• Office hours:
  Monday-Friday, 8:00am to 5:00pm, in addition, position requires person to be responsive to emergency calls 24/7, and work one night shift per month, on occasion after hours walk through and monthly after-hours training.
• Person must be able to travel to the neighboring island monthly. Trips may vary from 1-3 days. Qualified business expenses are reimbursed. Per diem is provided for overnight business travel.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location:

In person