Automotive Service BDC Representative

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work.

We are looking for a talented Automotive Service BDC (Business Development Center) Representative that aligns with our core values and acts with respect, intelligence, greatness, honesty, and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers.

• $20.00 hourly + monthly incentive
• Paid training and real career growth
• Paid Time Off and 401k with company match
• Medical, Dental, Vision, Short and Long‑term disability, AD&D and Life Insurance
• Year‑end bonus program for all employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more

• Answer all customer calls promptly and professionally
• Determine customer’s primary concern and schedule the necessary appointment
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity

• Previous inbound/outbound customer service, call center, or sales experience a plus
• Proficient computer skills, ability to manage multiple systems, and ability to type 40+ wpm
• Must be energetic, enthusiastic and team oriented
• Strong customer service skills: problem solving and communication (written and verbal)
• Strong record of positive customer satisfaction
• High School Diploma or equivalent
• Must be 18 years or older and be authorized to work in the U.S

We are an Equal Opportunity Employer (( We Hear You )). You are in for a great ride (excuse the car metaphor) and we are proud to be a company that offers a unique culture. We want to consistently change, grow, and progress.