Guest Services Associate

Job Location:

Tony Hawaii - Waipahu, HI 96797

Salary Range: $18.00 Hourly

The Guest Center Associate serves as the primary telephone support for our sales, service, parts, and body shop departments. This role supports the company’s Vision: "Best place to work & Best place for our guests to do business" and Mission: "Build long-term relationships with our associates & guests & make a positive difference in our community."

• Answer all incoming calls to the Guest Center across all departments.
• Make outbound calls to invite guests to the dealership and follow up on recalls.
• Contact owners who have missed their first service or same-day no-shows to reschedule appointments.
• Provide updates on special-order parts, appointment reminders, and recall campaigns.

• Deliver an outstanding guest experience on every call.
• Conduct CSI follow-up calls to ensure customer satisfaction.
• Work closely with the service manager and service drive personnel to identify and communicate service opportunities.

• Participate in Tony Group activities, including product knowledge sessions and informational trainings.

Adhere to Tony Group Standards:

• SMILE:
  Be positive and respectful to everyone.
• GREET:
  Acknowledge all guests within five feet.
• HELP:
  Assist every guest or direct them to someone who can.
• THANK:
  Always thank the guest.
• GOLD:
  Go for Gold in appearance and service every day.

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong telephone etiquette.

• High school diploma or equivalent.
• 6–12 months of related customer service experience, preferably in a call center, retail, or automotive service environment.
• Experience handling inbound and outbound calls.

• Regularly required to sit, use hands to finger, handle, or feel, and talk or hear.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close and distance vision.

Pay:
From $18.00 per hour

Expected

Hours:

40 per week

• 401(k) with matching
• Dental, vision, and health insurance
• Life insurance
• Paid time off
• Employee discounts
• Referral program

Inclusivity Statement:
People with a criminal record are encouraged to apply.