Catering & Conference Services Manager

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award‑winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square‑foot oceanfront pool, cultural activities, onsite restaurants, access to world‑class golf, a 24/7 fitness center and a 10‑court tennis pavilion. Inspired by culture, well‑being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• Employer‑paid coverage for group life and accidental insurance (1x annual salary) + Coverage is available for your ‘ohana!
• 401(k)/retirement saving plan & matching program.
• 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately.
• Incentive Bonuses available to inspire creativity & dedication to deliver exceptional experiences.
• 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Travel Program with unlimited employee discounts at Accor properties & Friends & Family rates (5,000+ hotels worldwide).
• Complimentary food & beverage on property.

• Organize convention booking, catering events and wedding files from date of departure and maintain accurate activities within files consistently.
• Obtain/confirm all event‑related information with client, organize/distribute group resumes, conference agendas, event orders, floor plans, etc. to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization to ensure best utilization of space for guest experience and financial performance of department.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable time frames.
• Conduct pre‑conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay; must be flexible to accommodate irregular and/or extended hours.
• Conduct any/all site inspections as required. Able to handle inquiries for social and Weddings.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients before, during and post conference, exceeding their expectations and encouraging repeat business.
• Play an active role in local community through associations, memberships and involvement; be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director.

• Relevant Catering & Conference Services experience within luxury resort market and/or similar role.
• Computer literate in Microsoft Windows applications required.
• Excellent communication skills, both written and verbal required.
• Strong leadership, excellent interpersonal skills, and problem‑solving abilities.
• Highly responsible, reliable and ethical; a reputation for honesty and integrity.
• Results oriented and highly motivated self‑starter.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work days, nights and weekend; when necessary.

$77,900 - $85,000 USD

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.