Destination Planner & Concierge

Location: Kohala Coast, HI

Job :2691

# of Openings:1

Vacation Experience | Reporting to:
Destination Manager | Kohala Coast, HI

At Inspirato, we believe extraordinary travel should be effortless. We are a luxury destination club built on the pillars:
Certainty, Care, and Value while delivering curated experiences that consistently exceed expectations for our members.

We are committed to promoting diversity, equity, and inclusion across everything we do — in our workplace, our business, our marketing, and the causes we support. Our team spans ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We don’t just embrace those differences; we celebrate them.

The Destination Planner & Concierge owns the end-to-end member experience at Inspirato's luxury residences — from pre-trip planning and itinerary delivery to hands-on property inspections and vendor coordination — while ensuring every home meets brand standards for quality, safety, and appearance. Success in this role requires a passion for luxury service, pride in operational rigor, and meticulous attention to detail, along with disciplined adherence to SOPs and a proactive approach to residential property care.

• Build and review itineraries, maintain constant communication with members, and provide expert destination insights to ensure all guest needs are met before arrival.
• Review member profiles, coordinate with the team, stock and stage the home, finalize the itinerary, and inspect the property ahead of arrival.

• Greet guests, confirm schedules, deliver groceries, manage on-call needs, perform daily check-ins, oversee housekeeping, and track incidentals throughout the stay.
• Present the folio at departure, assist with transportation, send a thank-you note, inspect for damage, begin turnover, and submit a recap highlighting the stay.
• Deliver luxury in every interaction — guest service, communication, and home presentation — with consistent, high-touch attention from planning through departure.

• Execute all SOPs and checklists, lead detailed property inspections, and ensure ongoing maintenance, cleanliness, and asset readiness.
• Schedule preventive and corrective maintenance, respond to emergency needs, perform light repairs (filters, bulbs, paint, drains, etc.), and handle storm preparation.
• Oversee property-related projects with clear timelines, ensuring quality and timely completion.
• Own every detail — from staging to inspections to itinerary delivery — with pride, care, and precision.
• Stay proactive and consistent, anticipating member needs to create seamless, high-touch experiences that exceed expectations.
• Lead all maintenance, staging, and inspections with the rigor needed to meet brand and aesthetic standards.

• Ability to interact with affluent clientele and consistently deliver on high expectations.
• Bachelor's degree preferred, ideally in hospitality management or business administration.
• Hospitality and guest service experience, including solid knowledge of the local area.
• Honest, respectful, trustworthy, dependable, caring, and fun.
• Strong interpersonal skills with both employees and members.
• Highly organized with a high level of attention to detail and the ability to multitask.
• Excellent oral and written communication and listening skills.
• Upbeat, positive disposition with a genuine "can do" attitude.
• Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications).
• Must be able to lift up to 50 pounds and have a reliable vehicle with a valid driver's license.

Hourly Rate: $24.00 - $28.00

We build compensation structures that reflect comparable market rates for companies of similar size, revenue, and geography, while recognizing individual experience, performance, and demonstrated capability.

We are building a high-performing Vacation Experience team centered on accountability, hospitality excellence, and continuous improvement. Our Destination Planners & Concierges are empowered to create unforgettable stays…