SITEC - UC Administrator - Camp H.M. Smith

Job Title

UC Administrators for Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM

Camp H.M. Smith, HI

Not specified

$104,000 - $166,000

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace.

The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit  to learn how we're keeping people around the world safe and secure.

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires UC Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at Camp H.M. Smith, HI. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (Net Ops);

maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

• Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures.
• Coordinates and implements UC software and hardware upgrades.
• Troubleshoots and resolves UC performance, connectivity, and related UC problems.
• Administers UC security, antivirus, and spam control measures.
• Uses a variety of tools to monitor and troubleshoot the network.
• Works independently and provides administration of UC systems.
• Creates monitoring reports and logs and ensures the functionality of UC systems.
• Documents and maintains UC topologies.
• Resolves ticket requests, works to resolve incidents, and escalates to the engineering team when required.
• Adds Office 365 users and assign licenses (manually or by using automated tools such as Power Shell scripts).
• Configures settings and policies for Office 365, such as managing USSOCOM's security, compliance, and productivity. These settings include password policies, email protection, device management, and more.
• Maintains the setup of email and other services (such as Exchange Online, SharePoint Online, One Drive for Business, and Teams) to meet your USSOCOM's needs and enable collaboration and communication.
• Monitors Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests.
• Stays up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
• Manages configuration settings for USSOCOM's use and set up of Cisco Jabber, including installing the software/updates, configuring settings, and connecting to USSOCOM's server(s).
• Adds and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings.
• Configures chat and calling features for Cisco Jabber to meet…