Key Account Manager

• Manage an existing base of key account customers with annual spend of $150K to $1.5M
• Grow share of wallet and improve retention within customer relationships
• Conduct outside sales activities, including face-to-face engagement
• Build relationships with decision influencers, decision makers, end users, current buyers, and prospects
• Retain the current customer base and expand footprint through cross-sell and up-sell opportunities
• Develop and execute pricing strategies and tactics
• Present company solutions addressing customer needs and business issues
• Negotiate and close sales campaigns to grow the customer base 10% annually
• Network through organizations and industries of focus
• Identify customer needs and respond to objections
• Advise customers and prospects on strategic initiatives, industry best practices, and high-level strategies
• Establish trusted-advisor relationships
• Bring net-new and innovative ideas to internal teams and customers
• Partner with sales and pre-sales engagement members to align goals
• Collaborate with peers and management to improve the sales organization
• Maintain customer information in the company CRM

• High School diploma or equivalent, Bachelors preferred
• Minimum 2 years of sales experience in business-to-business environment
• Ability to work in complex and consultative sales environment
• Ability to get customer involved in creating business case and value propositions
• Comfortable speaking with senior leadership about financial metrics, calculations and assumptions in business case
• Understanding of industry trends and changes
• Excellent objection handling and negotiating abilities
• Ability to create strong customer loyalty
• Willingness to invest time in self‑education applicable in a professional context
• Excellent oral, written and presentation communication skills
• Fluid organization agility
• Previous experience within the office supplies industry preferred
• Experience using Microsoft Excel, Word, Outlook, and Power Point
• Working knowledge of Salesforce CRM a plus
• Must be personable and presentable at all times
• Must be a self‑starter and able to work autonomously in a timely manner
• Able to take direction well and execute efficiently and effectively
• Flexible with respect to change initiatives

Demonstrates expertise in managing key account relationships and driving sales growth through effective negotiation, objection handling, and strategic customer engagement. Proficient in utilizing CRM tools and presenting tailored solutions to meet customer needs.

• B2B Sales Experience
• Objection Handling
• Negotiation Skills
• Salesforce CRM Knowledge
• Customer Relationship Management

• Sales Strategy Development
• Pricing Strategy Execution
• Customer Needs Analysis
• Cross‑Selling and Up‑Selling
• Financial Metrics Understanding

• Excellent Communication Skills
• Relationship Building
• Self‑Starter
• Adaptability to Change
• Team Collaboration

• Office Supplies Industry
• Customer Retention
• Sales Campaigns
• Decision Influencers
• Consultative Sales Environment

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Power Point
• Salesforce CRM