Security Communications Center Specialist

About Day & Zimmermann

No matter the mission, SOC delivers! We provide a full suite of integrated solutions that support security and protection needs in high‑threat environments across the globe. Our reputation as a responsive, agile and trusted partner precedes us. Still not convinced? We’re trusted by the U.S. Government and other commercial clients to detect and deter the full spectrum of threats in support of national security interests.

As a Day & Zimmermann company, we have the strength to achieve mission objectives in any corner of the world. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customers power and improve the world!

We're looking for an experienced Security Communications Center Specialist to join our SOC National Intelligence Division team. The SCC Specialist supports the 24/7 communications center, dispatch, and real‑time monitoring services in support of secure government facilities. Duties include receiving, processing, and routing emergency and non‑emergency calls; monitoring cameras, alarms, and access control systems; coordinating responses with officers and first responders; and maintaining accurate communications and incident records.

The position requires an active TS/SCI clearance. A CI Polygraph is acceptable pending receipt of a full‑scope polygraph, consistent with contract requirements and government approval. U.S. or naturalized citizenship is required. This position is contingent upon contract award and is located at Kunia/Wahiawa, Hawaii.

• Monitor and operate security communication systems, including cameras, alarm panels, access control systems, and electronic surveillance tools; identify and report security anomalies in real time.
• Receive, process, and dispatch emergency and non‑emergency calls, relaying accurate, time‑sensitive information to police, fire, medical, and security personnel in accordance with established dispatch protocols.
• Respond to and coordinate alarm events (burglary, trespass, unauthorized entry, life safety), track officer deployment, and provide continuous situational updates until incident resolution.
• Manage radio communications, monitor officer status, respond to requests for assistance, and escalation critical transmissions following site procedures.
• Maintain detailed incident, alarm, and dispatch records, including call times, officer arrival, system activations, notifications, and resolution details in government‑approved systems.
• Support overall Communications Center operations by conducting alarm resets, performing routine system checks, issuing emergency notifications, assisting team members, and completing required training and recertification.

• Ability to receive, relay, and prioritize time‑sensitive information accurately under pressure.
• Strong situational awareness and ability to monitor multiple communication channels, alarms, and surveillance systems simultaneously.
• Competence in using radio systems, CAD/dispatch software, alarm systems, and electronic monitoring platforms.
• Ability to remain calm and make sound, timely decisions during emergency situations.
• Excellent verbal communication and customer‑service skills when interacting with officers, first responders, and facility personnel.
• Ability to stand for extended periods, lift 25 lbs., and meet government vision/hearing and physical fitness requirements.
• Capacity to follow detailed procedures and maintain accurate, real‑time documentation.

• High School Diploma or GED required.
• Active TS/SCI clearance with Polygraph; CI Poly acceptable with CCA approval pending full‑scope polygraph, consistent with contract requirements. Must maintain eligibility.
• Experience in security operations, emergency dispatch, monitoring, or communications in a government, military, or cleared environment.
• Government‑approved SCC training, including dispatch procedures, alarm monitoring, communication protocols, and security modules; annual recertification required.
• Valid…