DC Power Level 4 Tech

DC Power Level 4 (Non-IT)

This is a DC Power Level 4 (non-IT) position that requires a minimum of 2 years' experience as a Level 3 Installation Technician or equivalent. Strong management skills are required to supervise multiple/complex jobs and crews from start through completion and customer acceptance. Report to installation management and provide daily job status with pictures to project management. Assist in the training and development of Level 1, 2 & 3 installers assigned by installation management.

A major aspect of this position is to ensure the highest standards of quality and service.

Key

Job Responsibilities:

• Must be able to perform all the qualifications of a Level 3 Installation Technician.
• Complete understanding of the standard for working on live power safely.
• Perform daily pre-job tail-gate safety/job meetings and document.
• Ability to analyze job specifications and drawing packages.
• Assure installation is completed on time and within budget.
• Maintain a safe and hazard free work area.
• Meet all customer security requirements.
• Establish and maintain a professional rapport with Customers, Supervisor and Co-workers.
• Provide job progress reports to supervisor on status of job, material shortages, customer complaints, and unsafe or inoperable tools.
• Perform any required cable and installation testing prior to turn over to customer.
• Manage and report daily crew time and expense on job.
• Prepare installation Method of Procedure (MOP) and conduct MOP meeting as required by customer.
• Manage job scope of work changed using Job Information Memorandum (JIM) procedure, or the customer JIM procedure.
• Resolve job specification and/or drawing issues with customer interface.
• Responsible for quality processes on job and performing in-process quality audits.
• Perform quality checklist and correct any quality deficiencies prior to job completion.
• Responsible for managing crew tool requirements and tracking tool assets.
• Act as primary customer interface on job site.
• Ability to supervise subcontractor work.
• Perform routine preventative maintenance.
• Perform operations on working equipment with appropriate supervision.
• Lead and perform hot cuts during Maintenance Windows.
• Perform basic AC and DC wiring installation.
• Understand manufacturer specs and installation procedures of equipment for job.
• Bring a plant or equipment down or back up as needed.
• Perform battery removals and installations (new & replacements).
• Perform pre-test and acceptance checklist prior to job completion.
• Perform accurate Midtronics/Fluke and other testing reports.
• UPS Factory Training on Powerware, Liebert, APC, MGE, ETC.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Critical Power leadership, resulting in positive customer and Company impact.

Requirements:

Job Requirements:

• High School or GED Diploma required. Prefer an associate degree or bachelor's degree in electrical and/or electronics from an approved college or university or very strong equivalent experience.
• Minimum of 2 years of OEM experience or five years of progressively difficult experience in DC power installation, maintenance, and repair.
• Must have 5+ years related experience - Central Office installation environment, and a minimum (5) five years related experience in DC Power installation.
• Knowledge of equipment, manufacturer's specifications, estimation experience.
• Strong Engineering Skills, Site Conditioning, DC Power, Primary Power, Batteries, Common Systems, Transport/Facilities, Digital Switch, and all phases of complex AC wiring.
• Must have or able to obtain a TWIC card.
• Must have a strong knowledge of customer and industry standards as well as IEEE standards.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Ability to adapt to a fast-changing environment.
• Traveling is extensive, up to 80% of the time. A company vehicle will be provided for assigned territories.
• Must have schedule flexibility, as services may be performed during the evening or weekend.
• Must pass all required pre-employment…