Master Technician

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, you’ve come to the right place! At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. That’s why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

Reports to: Service Manager

FLSA Status: Non-exempt

Division: HPC

Department: Service

Union: OE

Locations: Waipahu

POSITION SUMMARY: Without supervision, the Master Technician performs duties as assigned by the Service Manager in the repair, maintenance, and rebuilding of equipment in the service shop or field, in a safe, efficient, and capable manner in the least amount of labor hours possible and without rework.

ESSENTIAL FUNCTIONS:

• The Master Technician is required to complete work within 95% or less of a flat rate time that is established as a target.
• As well as performing mechanical repairs as directed, the Master Technician assists in training personnel and travels to all parts of the HPC territory to assist less skilled technicians in solving problem jobs.
• Must be proficient in the use of test and diagnostic tools and makes adjustments to machines and components. Is capable of troubleshooting mechanical problems in CAT and Allied products.
• Makes warranty recommendations and prepares reports when performing warranty service jobs, resulting in 100% of warranty claims being accepted by the manufacturers.
• Accomplishes work according to preventative maintenance quality standards and within the time allotted.
• Attends all required training classes as directed and obtains passing grades in all.
• Reconditions or overhauls major components to manufacturers specifications and is capable of assembling, adjusting, testing, and ensuring equipment performs to specifications.
• Performs the minimum number of tests necessary to identify the cause of the problem and recommends action to correct the failure or problem.
• Maintains a favorable business relationship with customers, suppliers, and personnel from other HPC departments.
• Understands fluid sampling, including hydraulic, oil, cooling, and fuel systems.
• Uses all diagnostic tools and correctly diagnoses electrical systems, engine components, hydraulic systems, and powertrain systems within 30 minutes.
• Reports all unsafe and equipment deficiencies (other than those in the job assignment) to the supervisor immediately.

EDUCATION, EXPERIENCE, AND

SKILLS REQUIRED:

• Must have a high school diploma or equivalent.
• Must have a valid Drivers License with a good driving record.
• Must have PC skills.
• Must have the ability to communicate clearly, both orally and in writing.
• Must be forklift certified or able to be certified within 60 days.
• Must own hand tools that are suitable to perform the work noted above.
• Must have 10 years experience in the repair and maintenance of CAT equipment and has all the experience as outlined in HPC training classes.

PHYSICAL DEMANDS:

• Walking:
  Moves about on foot, often…