Dental Patient Coordinator

POSITION SUMMARY The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIESWelcoming/greeting patients with a welcoming, professional and polished demeanor

Checking-in patients to ensure they have all the necessary information in the patient management software

Collecting co-payments

Checking-out patients

Running and processing applicable reports

Monitor office emails

Utilizing Revenue Well for confirmations, communication with patients, and insurance requests

Insurance Verification and pre-authorizations

Closing out and ensuring that registers are balanced daily

Completing next day router preparation

Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)Scheduling patients, filling same-day or next-day schedule as needed

Monitoring and responding to office voicemails

Support Office Manager with EOD process

Escalating issues to Office Manager Other duties and responsibilities as assigned.

Essential Requirements Must be present by 7:45 AM as business hours of operations is 8-5 PM Flexibility to be accessible before and after hours based on business need Passing of satisfactory credit checkHS Diploma or higher

Customer Service experience

Ability to work in fast paced work environment and under pressure

Ability to balance registers

Strong communication skills

Must exhibit ethical conduct & confidentiality

High attention to detail and accuracy

Strong computer skills

Outstanding organization skills

Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.

Dental or medical front desk experience preferred

Language and Reasoning Abilities Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations
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