Automotive Service Administrative Assistant
Job in
Wake Forest, Wake County, North Carolina, 27588, USA
Listed on 2026-07-11
Listing for:
Crossroads Nissan
Full Time
position Listed on 2026-07-11
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant, Clerical -
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Admin Assistant, Clerical
Job Description & How to Apply Below
* Ensure that customers receive prompt, courteous, and effective service
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
* Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring,
* Review service advisor schedules to ensure appointments are set correctly using X-Time,
* Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,
* Represent the dealership with pride and enthusiasm,
* Prepare documents for scanning## Qualifications
* Automotive Dealership experience is preferred
* This position will require day/evening and Saturday flexibility
* Intermediate internet and computer skills needed
* Knowledge of administrative and clerical procedures
* Knowledge of customer service principles and practices
* Keyboard skills and proficiency in Word and Excel
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