Support Specialist

Job Details

Job Location:

Wake Forest, NC 27587

Position Type:
Part Time

JOB TITLE:

Specialized Support Assistant Job Description

DEPARTMENT:
Hispanic Leadership Development

SUPERVISOR:
Director

REVISED: 8/11/2026

To foster a supportive and engaging environment that facilitates students' academic success, personal growth, and overall satisfaction within the institution. Support the faculty in the translation and delivery of their class content.

• Assist prospective students throughout the admissions process, providing clear information and guidance.
• Coordinate class registration activities, ensuring a smooth transition for new and returning students.

• Communicate effectively with students through multiple channels (email, phone, in person, and social media) regarding registration, programs, events, and resources.
• Collaborate with other departments to disseminate important announcements and updates to students.
• Manage the office's social media presence on Facebook, Instagram, X (formerly Twitter), and any additional platforms the office establishes.

• Respond to students' service tickets by providing personalized support and guidance to students, addressing academic, personal, and social needs-such as prayer and accountability.
• Connect students with appropriate resources and services, including counseling, tutoring, and academic advising.

• Plan and organize events and activities that enhance student engagement and foster a sense of community.
• Coordinate logistics, marketing, and outreach for all events.

• Develop and implement initiatives that promote student success, including workshops, seminars, and mentorship programs.
• Monitor student progress and intervene as needed to support academic achievement and retention.

• Provide personalized support to HLD Professors addressing translation of content, coordination of substantive interaction meetings, and any other support required for the development of the courses with excellence.

• Keep the FAQ section of the HLD website current.
• Maintain the office's continuity structure, including its supporting documents for each position in coordination with the Office Admin. Assistant.

• Support students seeking assistance with writing assignments.
• Recruit and train tutors, develop resources, and assess the effectiveness of Writing Center services as needed.

• Ensure that students' experience with our platforms remains seamless and user-friendly.
• Monitor and uphold the quality of online course content.

• Additional responsibilities may be assigned by the Director of HLD as needs arise.

• Supervise student workers, tutors, or interns involved in student development activities.