Team Lead | Customer Service & Entertainment

Battle House Laser Tag in Wake Forest is looking for a full-time Team Lead to help run awesome laser tag experiences for our guests.

This is a great fit for someone who enjoys working with people, can stay organized during busy shifts, and likes leading a small team. If you have experience in customer service, restaurants, retail, recreation, coaching, entertainment, or supervising a small team, we would love to hear from you.

This is not traditional laser tag with plastic vests and one basic game mode. Battle House is a tactical, mission-based laser tag experience with realistic equipment, large indoor arenas, and high-energy gameplay. Our Team Leads help make sure every group has a safe, exciting, and memorable visit.

• Lead guests through check-in, safety rules, equipment instructions, and gameplay
• Help manage the flow of games and keep sessions running on time
• Provide excellent customer service to families, birthday parties, corporate groups, and walk-in players
• Support and coach team members during shifts
• Help keep the facility clean, organized, and ready for guests
• Handle busy moments with confidence, energy, and a positive attitude
• Make sure guests have fun while following safety rules

• Friendly, outgoing, and comfortable speaking in front of groups
• Strong customer service skills
• Dependable and ready to work as part of a team
• Able to lead by example and help keep the shift moving
• Some leadership, coaching, training, or shift lead experience preferred
• Comfortable working with kids, teens, adults, and large groups
• Weekend availability required

• Full-time hours
• $16 to $19 per hour, based on experience
• Tips paid out
• Free laser tag
• Discounts for friends and family
• A fun, active workplace that is different from the usual retail or food service job
• Opportunity to build leadership and guest service experience

This is a full-time position. Saturday and Sunday availability is required. Weekday shifts are also part of the schedule.