Team Lead | Customer Service & Entertainment

Battle House Laser Tag in Wake Forest is looking for a full-time Team Lead to help run awesome laser tag experiences for our guests.

This is a great fit for someone who enjoys working with people, can stay organized during busy shifts, and likes leading a small team. If you have experience in customer service, restaurants, retail, recreation, coaching, entertainment, or supervising a small team, we would love to hear from you.

This is not traditional laser tag with plastic vests and one basic game mode. Battle House is a tactical, mission-based laser tag experience with realistic equipment, large indoor arenas, and high-energy gameplay. Our Team Leads help make sure every group has a safe, exciting, and memorable visit.

What You'll Do

• Lead guests through check-in, safety rules, equipment instructions, and gameplay

• Help manage the flow of games and keep sessions running on time

• Provide excellent customer service to families, birthday parties, corporate groups, and walk-in players

• Support and coach team members during shifts

• Help keep the facility clean, organized, and ready for guests

• Handle busy moments with confidence, energy, and a positive attitude

• Make sure guests have fun while following safety rules

What We're Looking For

• Friendly, outgoing, and comfortable speaking in front of groups

• Strong customer service skills

• Dependable and ready to work as part of a team

• Able to lead by example and help keep the shift moving

• Some leadership, coaching, training, or shift lead experience preferred

• Comfortable working with kids, teens, adults, and large groups

• Weekend availability required

What You'll Get

• Full-time hours
• $16 to $19 per hour, based on experience

• Tips paid out

• Free laser tag

• Discounts for friends and family

• A fun, active workplace that is different from the usual retail or food service job

• Opportunity to build leadership and guest service experience

Schedule

This is a full-time position. Saturday and Sunday availability is required. Weekday shifts are also part of the schedule.

Ready to Get Your Battle On?

If you are energetic, dependable, good with people, and ready to help lead a fun team, apply today. We are looking for someone who can bring great energy, strong customer service, and leadership to our Wake Forest location.