Veterans Services Officer

What You'll Be Doing

Are you interested in helping Veterans? If yes, this is the opportunity for you!

The Veteran Services Division is looking for a Veteran Services Officer (VSO). The VSO will assist veterans, veteran spouses and their dependents identify and apply for benefits earned through their military service. Benefits include, but are not limited to, disability compensation, pension, medical assistance, education scholarships, burial and/or transportation assistance.

• Conduct client/claimant interviews
• Develop claims for submission to the Federal Veterans Affairs Administration
• Maintain records for follow‑up and/or statistical analysis
• Assist veterans and veteran families answer basic questions over the phone and/or email, working the VSO front desk and/or assisting the Customer Services Representative with administrative duties
• Position(s) may perform other duties in addition to the above as assigned by management

• Bachelor's degree
• One year of experience working with military or veterans’ services
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.

• Experience with Veterans Benefits and Laws
• Coordination with VA representatives, healthcare providers and community partners to resolve issues for veterans efficiently
• Experience in veteran advocacy across legal, administrative and hearing environments, including Board of Veterans’ Appeals hearings
• Proficient in building relationships through outreach with local veteran organizations, government officials and community partners

• Ability to assimilate information, decide and recommend the best course of action for each individual case
• Ability to facilitate requests through the state NCDVA and federal VA offices
• Solid relationship‑building skills and excellent verbal and written communication skills in the local language
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms and other office procedures and terminology
• Knowledge of human behavior and performance; individual differences in ability, personality and interests; learning and motivation; psychological research methods and the assessment and treatment of behavioral and affective disorders
• Stay current on knowledge of federal and commercial healthcare market dynamics and trends

Location:

Northrn Regional Center Wake Forest, NC 27587

Employment Type:

Regular

Work Schedule:

Mon - Fri 8:30am - 5:15pm

Hiring Range: 26.16 - 37.81

Market Range: 26.16 - 37.81

Posting Closing Date: 7:00 pm on 2/15/2026

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.

Wake County Government is an Equal Opportunity Employer.

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.