Sales & Customer Service Associate

Part Time
• Wake Forest

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Aesthetically inspiring work environment
• Competitive compensation + generous commissions
• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Paid time off

Must be available for flexible scheduling, including evenings, weekends, and holidays.

Hours of Operation:

• Sunday: 10am–7pm
• Monday–Saturday: 9am–8pm

High‑volume, fast‑paced environment where shifts stay busy and engaging.

• Health Insurance (30+ hours/week eligible)
• Paid Time Off (PTO accrual)
• Free Monthly Massages (prioritize your own wellness)
• Monthly Sales Bonus Program (performance‑driven earning potential)
• 401(k) Retirement Plan with employer match (eligible after 1 year, 30+ hrs/week)
• Flexible Scheduling
• Complimentary snacks & team perks
• Growth opportunities within a rapidly expanding brand

As an Experience Guide, you are the heartbeat of the boutique and a key driver of revenue and guest satisfaction.

• Create a warm, welcoming guest experience from check‑in to check‑out
• Confidently recommend upgrades and drive membership and sales performance
• Book, adjust, and manage appointments accurately in a fast‑paced system
• Handle guest payments and transactions with attention to detail
• Maintain boutique standards before, during, and after shifts
• Support team members and leadership to ensure smooth daily operations
• Resolve guest concerns with professionalism and care

• Strong sales mindset with confidence recommending services and upgrades
• Excellent communication and active listening skills
• Friendly, outgoing, and guest‑focused personality
• Ability to multitask and stay organized in a busy environment
• Detail‑oriented with strong problem‑solving skills
• Team player who contributes to a positive work culture
• Prior sales or customer service experience preferred, not required

NOW Massage Midtown Raleigh and Wake Forest are locally owned and operated with shared ownership. We foster a warm, supportive, and uplifting environment for both guests and team members. While we’re part of a franchise, our boutique truly doesn’t feel like one. We’ve created a space that’s personal, calm, and connected.

We live by:

• Kindness is Magic — every interaction matters
• Everyone Belongs — individuality is respected and valued
• Stronger Together — teamwork is non‑negotiable
• Shared Effort, Shared Success — we grow together
• Commitment to Excellence — we take pride in what we deliver

Compensation: $15.00 - $18.00 per hour