Senior Sales Operations Specialist

Overview

At TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark.

We take the future into our hands. We are TUV SUD.

• Support cross functional process optimization initiatives to improve sales operations, enhance efficiency, and strengthen internal customer satisfaction.
• Identify operational inefficiencies within sales backoffice workflows and implement improvements in collaboration with the CRM & Sales Operations Manager.
• Develop, update, and maintain Standard Operating Procedures (SOPs) and ensure sales processes comply with internal policies and business requirements.
• Manage task allocation, monitor incoming requests, and ensure responses are delivered within established SLA time frames; escalate issues when needed.
• Provide reporting support by analyzing CRM data and generating insights that contribute to strategic decision making and process enhancements.
• Mentor and guide junior team members, providing support, sharing expertise, and fostering a collaborative team culture.
• Take ownership and accountability for assigned work, ensuring accuracy, followthrough, and continuous improvement.
• Work effectively in a fastpaced and changing environment, adapting quickly to shifting priorities and business needs.

• Bachelor s degree required.
• 5+ years of experience in a B2B environment.
• Previous experience in high-volume sales, client services, or office administration.
• Strong organizational skills with exceptional attention to detail.
• Excellent communication and interpersonal abilities.
• Advanced proficiency with Microsoft Office Suite and reporting tools.
• Preferred:
  • Strong analytical skills with the ability to interpret data and create actionable insights.
  • Experience working in fastpaced, deadline driven environments.

• Opportunities to grow within Sales Operations and participate in cross functional strategic projects.
• A collaborative, supportive global team environment.
• Professional development and learning opportunities.
• Meaningful impact on operational excellence and sales performance.

• The anticipated annual base pay range for this full-time position is $63,000 - $84,000
  . Actual base pay will be determined based on various factors, including years of relevant experience, training, qualifications, and internal equity. Additionally, we offer a comprehensive benefits package to employees, including a 401(k) plan with employer match, up to 12 weeks of paid parental leave for birthing parents and 2 weeks for other parents, health plans (medical, dental, and vision), life insurance and disability, and generous paid time off.
• Workplace model:
  Remote
• Some domestic travel (up to 20%) and occasional international travel may be required with advance notice.
• This role involves standard office activity and occasional lifting up to 25 lbs.
• We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Disability and Veteran — TUV SUD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies.

We participate in the E-Verify Employment Verification Program.