Service Coordination Supervisor

Service Coordination Supervisor W.W.Williams Company

Address 90 Bay State Road, Wakefield, MA, 01880, US

Compensation $60,000.00 - $90,000.00/year

Schedule Full time

Job Type Permanent

The Service Coordination Supervisor is accountable for scheduling precision, workflow accuracy, job aging control, and billing packet readiness to ensure efficient daily operations.

• Schedule technicians efficiently and maintain accurate daily system updates.
• Accountable for maintaining job aging within established thresholds.
• Ensure billing documentation packets are complete and within policy timelines.
• Verify technician time daily and manage PTO scheduling within policy guidelines.
• Escalate operational concerns when overtime or workflow thresholds are exceeded.
• Coordinate approved outside vendors and asset movement.

• Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid time off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP