Customer Care Specialist

Our client, a leading global logistics provider, is seeking a Customer Care Specialist to join their team. As a Customer Care Specialist, you will be part of the Customer Service Department supporting the Customer Care Locations team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

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* Job Title:

** Customer Care Specialist

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* Location:

** Wakefield, MA

** Pay Range: $28.90 an hour*
* ** Shift: Monday - Friday 8am - 4:30pm*
* ** What's the Job?*
* + Ensure a positive customer experience through proactive engagement and problem resolution.

+ Maintain real-time visibility of customer transactions using AirLOG and other core systems.

+ Collaborate with sales and operational teams to develop customer-specific work instructions and continuous improvement initiatives.

+ Monitor and analyze customer KPI reports to support service excellence and corrective actions.

+ Handle escalations efficiently and ensure timely communication with all stakeholders.

** What's Needed?*
* + 3-5 years of freight forwarding or third-party logistics experience.

+ Knowledge of airfreight rules, regulations, tariffs, and pricing.

+ Strong systems competency, including MS Office, ERP, and customer management systems.

+ Excellent communication, organizational, and multitasking skills.

+ Ability to work effectively under time pressures and prioritize tasks.

** What's in it for me?*
* + Opportunity to work with a global leader in logistics and supply chain solutions.

+ Engage in a dynamic environment that fosters professional growth and development.

+ Be part of a diverse and inclusive team committed to excellence.

+ Contribute to innovative logistics solutions that shape the future of the industry.

+ Work in a collaborative setting that values your talent and dedication.

** Upon completion of waiting period associates are eligible for:*
* + Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

** About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.*
* _Manpower

Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands
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** _Manpower, Experis, Talent Solutions, and Jefferson Wells_
** _-_  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.