Air Logistics Customer Care Specialist
Job in
Wakefield, Middlesex County, Massachusetts, 01880, USA
Listed on 2026-05-09
Listing for:
Kuehne+Nagel
Full Time
position Listed on 2026-05-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Proactively communicate with customers to understand requirements and expedite resolutions;
Monitor shipments and respond to feedback, complaints, and escalations with swift corrective actions;
Foster awareness and usage of customer-facing digital solutions;
Collaborate with OCC/RCC/OM and other stakeholders on customer implementations as needed;
Drive customer growth and retention while maximizing profitability through spot quotations and upselling KN products
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