Air Logistics Customer Care Specialist

Customer Care Specialist

The Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, leading to consistent customer excellence and satisfaction. By regular and frequent direct interaction with our customers, the Specialist will have a clear understanding of customer requirements, expectations and business developments. The Specialist will provide pro‑active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively.

The role also focuses on customer growth and maximizing profitability.

• With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, so that stakeholder teams can deliver according to customer expectations, while ensuring regulatory and compliance adherence.
• Ensure consistent shipment monitoring and pro‑active customer communication, effectively handling and responding to customer feedback, complaints and escalations, and ensuring swift corrective actions.
• Ensure awareness of customer‑facing digital solutions and encourage usage by our customers, participating in trainings as needed for up‑to‑date knowledge.
• When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM as required, and participate in GCIM Scalable trainings.
• Manage and develop customer growth and stay on top of customer retention.
• Drive maximization of profitability with high focus on spot quotation execution, fast response time, upselling and promoting KN products, and ongoing GP analysis, as well as liaising with stakeholders responsible for procurement.

• One to 2 years of customer service experience.
• 1 year of freight forwarding experience (preferred).
• Knowledge and experience of freight forwarding, its processes and regulations (preferred).
• Commercial drive and mindset.
• Communication, problem, and conflict resolution skills.
• Knowledge of KN standard operating model and products (preferred).
• Strong collaboration and communication skills, with the ability to foster cross‑team alignment.
• Ability to adapt to changes.
• Customer‑solutions orientation and conflict resolution with a constant drive for customer satisfaction in parallel with profitability maximization.
• Availability to work a schedule:
  Monday – Friday 0900‑1730.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

Kuehne+Nagel offers a dynamic global work environment with opportunities for training, career mobility, and a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity, and will make reasonable accommodations for disabled applicants and employees.

Kuehne+Nagel will also make reasonable accommodations for pregnancy and childbirth, and for sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship.