Service Advisor

About the role

We have an excellent opportunity available for a motivated Service Advisor to join our team at the JLR Service Centre based at Sytner Select Wakefield. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage, answer any questions or queries they may have, liaise with technicians/workshop control about vehicle statuses, and ensure vehicles will be ready on time.

You will also give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first; you’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

We want applications from individuals with a willingness to learn and progress. Training is provided through our dedicated in‑house Learning & Development team and outstanding manufacturer courses run by Sytner to support your career.

Ideally, you will have excellent organisational and administrative skills, good attention to detail, and a strong customer service background. You must have customer service experience within a retail environment. Working knowledge of Kerridge is advantageous but not essential.

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym Memberships
• Cycle-to-Work Scheme
• One day a year paid voluntary/community work

We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please .