Hybrid Call Center Representative

Hybrid Call Center Representative $25/HR - IMMEDIATE HIRE

Location:

Wakefield, MA, United States.

Pay: $25.00/hr (Contract to Hire).

Shift: Candidates must be flexible between 9:30 AM and 8:00 PM. Four weekdays plus Saturday are required every week. Possible shifts: 9:30‑6:30, 10:00‑7:00, or 11:00‑8:00.

• Provide outstanding service via phone and email to all online banking end‑users.
• Address customer questions and concerns with an outgoing personality and professionalism.
• Support online banking call volume for the customer service center.
• Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a liaison between online customers of Eastern Bank and all third‑party service providers.
• Process new online account set‑ups and perform ongoing maintenance on existing accounts.
• Assist other areas of the call center on an as‑needed basis.

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Proficient in Microsoft Office.

• Medical, dental & vision.
• Critical illness, accident, and hospital coverage.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (voluntary life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health spending account (HSA).
• Transportation benefits.
• Employee assistance program.
• Time off/leave (PTO, vacation or sick leave).

This is a hybrid position. The position is anticipated to close on June 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.