Customer Service Representative

Job Summary

Caliber Collision has an immediate opening for a Customer Service Representative at Service Center Wakefield. The role performs all-purpose duties, including greeting customers, providing exceptional service to internal and external clients, monitoring work volume, recommending load level requests, and coordinating rental car and tow services to offer a one-stop experience. The associate maintains a broad understanding of insurance partner requirements for authorizations, billing, and load level processes.

• Immediately eligible for medical, dental and vision coverage.
• Industry comparable pay, paid weekly and eligible for overtime.
• Paid vacation and holidays, beginning to accrue from day one.
• Career growth opportunities with internal promotion.
• Hands‑on experience in a production shop.

• 1+ years of experience in a customer‑facing environment.

• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.
• Capacity to manage competing priorities and adapt in a fast‑paced environment.
• Provision of personable, friendly customer service to internal and external customers.
• Ability to work collaboratively within a team.

Caliber is an Equal Opportunity Employer. Caliber uses E‑Verify to confirm the identity and employment eligibility of all new hires. Candidates must be eligible to work in the U.S. with no restrictions.

Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If assistance is required, contact