Banking Customer Service - HYBRID

IMMEDIATE BANKING CALL CENTER REPRESENTATIVE NEEDED – HYBRID SCHEDULE OFFERED – $25/HR

Opportunity to work for one of the largest banking organizations in the area. Full time opportunity with room for advancement. Shift: candidates must be flexible between 9:30 AM–8 PM. 4 weekdays and Saturday required every week 9 AM–3 PM. Possible shifts: 9:30 – 6:30, 10:00 – 7:00, or 11:00 – 8:00. Wakefield, MA.

• 2 years of call center experience or banking experience
• Excellent communication skills
• Microsoft Office proficient

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center.
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third‑party service providers.
• Process new online account set‑ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as‑needed basis.

This is a Contract to Hire position based out of Wakefield, MA.

The pay range for this position is $23.00–$25.00 per hour.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off / leave (PTO, vacation or sick leave)

This is a hybrid position in Wakefield, MA.

Position anticipated to close on Jun 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.