Investment Operations Specialist

Location

Note:

This a hybrid role for our Wakefield, MA office.

We are seeking a dynamic, motivated Investment Operations & Client Service Associate who takes pride in the knowledge and commitment to service they bring to their job. Passionate about service standards, and ideally has a strong interest in the financial services industry.

A phenomenal communicator, both verbally and in writing. The successful candidate needs to be highly organized and capable of juggling competing deadlines and priorities. They should be intensely detailed oriented and focused on both accuracy and consistency.

In addition to the many detailed administrative and analytic requirements of this position, it is essential that the Associate is a knowledgeable, team-oriented professional with strong leadership skills to perform operational activities within the firm’s SEC registered Investment Advisor and FINRA registered broker-dealer.

• Ability to consistently deliver a superior level of productivity and quality service
• Management of operational systems – Pershing, Schwab Alliance, Fidelity, Investment, Block Trading & Rebalancing
• Management of reporting and billing system (Orion)
• Knowledge of CRM (Sales Force)
• Ability to develop, document, and implement efficient processes and workflows, and proactively improve processes
• Support and issue resolution for clients and sales reps when necessary

• Answer incoming client inquiries and providing customer support to clients, including assistance with paperwork and electronic access to the online account management system
• Process new account opening, asset transfers, and basic account updates
• Resolve straightforward client issues
• Support financial advisors with administrative follow up and paperwork
• Maintain and update client records in CRM and other systems
• Collaborate with internal teams (compliance, marketing)
• Place trades in client accounts as part of the quarterly rebalancing of advisory models and upon individual client requests
• Work closely with Compliance Department on account and representative oversight
• Process disbursements and contributions for all client accounts

• Assist Investment Team with reporting and platform research
• Oversee account set up and maintenance for all clients
• Prepare and analyze daily/weekly/monthly/quarterly operational reports and metrics
• Manage, reconcile, and review quarterly client advisory fee billings
• Assist with sending out client paperwork

Preferred qualifications:

• Bachelor’s degree in Business, or related field or equivalent experience
• 3-5 years of experience with financial services operations
• Organizational skills and ability to manage multiple priorities
• Excellent verbal and written communication skills
• Experience with the trading platform systems, Pershing Netx, Schwab, & Fidelity
• Ability to work independently and handle various projects simultaneously
• Proficiency in MS Office, especially excel
• Series7, 63/65 or 7/66
• Salary Range: $63,000-$68,000

At Sentinel, compensation is calibrated to your geographic location to reflect local market conditions; the posted salary range may vary based on where you live.

Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization.

Sentinel was recognized by The Boston Globe as a Top Place to Work in 2020, 2023, and 2025. The firm also earned the Top Workplaces USA Award from Energage through .

At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives – and we wouldn’t have it any other way. So even if you don’t meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do.

Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

• PTO (vacation, sick, personal…