Banker Wakefield Branch

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our long‑standing philosophy—Where Each Relationship Matters—guides how we work with our customers, colleagues, and communities every day.

As a Banker at Rockland Trust, you are the key player in the Retail Branch setting, providing exceptional customer service and expert financial guidance to our clients. You will use your broad financial knowledge and communication skills to address customer needs, ensuring long‑term satisfaction.

With a positive can‑do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for executing the bank's promises by proactively identifying opportunities to deepen customer relationships, create a positive work environment, and establish meaningful roots in the community.

• Meaningful relationships:
  We believe that Each Relationship Matters and are fully committed to creating a respectful and inclusive environment where everyone can succeed.
• Commitment to community:
  We are dedicated to supporting our community and helping those in need.
• Recognition & reward:
  We recognize the contributions of all colleagues.
• Training & development:
  We invest in our colleagues’ success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits:
  Our benefits package includes competitive compensation with performance‑incentive awards, health insurance, dental insurance, vision and pet insurance, 401(k) retirement plan, long‑term disability & life insurance, child‑care reimbursement, tuition assistance, a wellness program, and more.

• Support customer relationship development and transaction processing to meet sales and service goals.
• Accurately and efficiently execute day‑to‑day transactional needs, including opening and processing all types of accounts, check cashing, balancing the cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines.
• Proactively cross‑sell bank products and services to existing and new customers using the current tools and tracking systems.
• Make qualified referrals to business partners in investments, mortgage, cash management, etc.
• Complete the Home Equity application process with customers, communicate and follow up on application requirements, and complete the closing process.
• Achieve individual and team sales and service goals; actively participate in sales promotions.
• Use a needs‑based consultative approach to recommend products or services that will enhance and complement the customer’s relationship.
• Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedures; troubleshoot issues and provide follow‑through to ensure resolution.
• Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the time frames provided.
• Demonstrate self‑service channels to customers, including ATM, Online Banking, and Mobile Banking.
• Utilize the Salesforce platform for customer interactions, conversations, and follow‑up.
• Create and foster a fun, respectful work environment in collaboration with the Branch Manager.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the bank.
• Assume responsibility for additional reporting duties as required.

• Two‑year degree or equivalent job experience.
• Mini…