Front Desk​/TMS Technician

Front Desk Coordinator / TMS Technician Position Overview

We are seeking a reliable and detail-oriented Front Desk Coordinator / TMS Technician to support daily operations in a fast-paced behavioral health setting. This is a dual-role position combining front desk responsibilities with hands-on patient care through Transcranial Magnetic Stimulation (TMS) treatments. No prior TMS experience is required—training and certification will be provided.

This role is ideal for someone who thrives in a patient-facing environment, takes initiative, and is comfortable balancing administrative and clinical support responsibilities.

• Front Desk & Administrative Support
• Manage front desk operations including patient check-in/check-out, scheduling, and phone support
• Verify insurance and maintain accurate patient records
• Provide a high level of customer service to patients, families, and clinical staff
• Support general office operations and maintain an organized, efficient workspace
• TMS Treatment Support (Training Provided)
• Administer TMS treatments following established protocols (training and certification provided)
• Perform safety checks and ensure patient comfort throughout treatment sessions
• Accurately document treatment sessions and patient interactions

• 2+ years of experience in a medical or behavioral health office (front desk, medical assistant, or clinical coordination)
• Strong experience with scheduling, insurance verification, and patient communication
• Working knowledge of medical billing and collections processes
• Excellent organizational skills and strong attention to detail
• Professional maturity with the ability to work independently and take initiative
• Willingness to learn and perform TMS treatments per protocol
• Must be able to commute reliably to Wakefield, MA

• TMS (Transcranial Magnetic Stimulation) is a non-invasive treatment that uses magnetic pulses to stimulate specific areas of the brain

Location: Wakefield, MA (100% Onsite)
Schedule: Full-time, Monday–Friday (approx. 9:00 AM – 5:00 PM)
Salary: $53,000–$55,000